This Privacy Statement explains what information Doolittle Pensions Limited (“Doolittle”) collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your information and how to contact us if you have a complaint. By using this website, you accept this Privacy Statement.
We constantly review our internal practices and may change this Statement from time to time. Please ensure that you visit this page regularly to ensure that you have seen and are aware of the current terms. Also try to refresh your browser on a regular basis.
Collection and use of your Personal Information
Doolittle will collect personal information (“Personal Information”) from you such as your name and address. Doolittle will be the Data Controller as defined under the UK’s Data Protection Act 2018.
We will only process your Personal Information where we have a legal basis for doing so. This includes:
- Where you have provided positive consent.
- Where processing is necessary for the performance of a contract between you and Doolittle or to take steps to enter into a contract.
- Where processing is necessary for compliance with a legal or regulatory obligation.
- Where Doolittle have a legitimate interest upon which the Personal Information may be processed. Any decision to process Personal Information on the basis of legitimate interest will be made on a case by case basis and in line with the guidance set out in the UK’s Data Protection Act 2018.
We do not intend to process your Personal Information for any reason other than stated within this Privacy Statement. If this changes, we will inform you.
We reserve the right to disable any user name, identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any document, agreement or statement.
We may disclose your Personal Information only where we have a legal basis for doing so to any of the following:
- Contracted third parties, including those in other countries.
- Other third parties such as your Financial Adviser, investment managers and product providers.
- An identity verification agency to check your identity both during the application process and the ongoing administration of your pension.
- Any government, legal or regulatory body if required by applicable law and regulation.
If we need to transfer your Personal Information to another country we will ensure that it is afforded the same level of protection as is required under the UK’s Data Protection Act 2018.
We will retain your Personal Information for no longer than is necessary to meet any legal or regulatory obligations that may apply.
You have a right to obtain a copy of the Personal Information that we hold in relation to you and to have any inaccuracies corrected.
You become subject to the terms under which we process your Personal Information, together with this Privacy Statement, on becoming a customer of Doolittle. This happens when you sign the application form. You have the right to withdraw consent at any time.
Communications
Please be aware that internet transmissions are never completely private or secure and that any message may be read or intercepted by others, even if there is a special notice that a particular transaction is encrypted.
Monitoring
To preserve the integrity of our website, in the interests of security and to detect fraud and other crimes, we may monitor all communications, including web and e-mail traffic. Such monitoring includes, but is not limited to, checks for viruses and other malignant code, criminal activity and traffic or content which breaches our policies. We may also stop the delivery of any communication that breaches our policies.
If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about our products and services, unless you ask us not to do so.
You may contact us via info@doolittlepensions.co.uk. Such e-mails are not a 100% secure method of communication and there is no guarantee that they will be received. Doolittle accept no responsibility for any loss you may suffer as a result of interception of your e-mail, or delivery failure.
We advise that you do not transmit any of your account information or account details by e-mail unless it is sent securely. Any Personal Information we send to you by e-mail, if you have requested e-mail communication, will be sent securely.
We may monitor the use and content of e-mails, which are sent from, or received by us. This is to ensure compliance with our own e-mail policy. We reserve the right to identify and take action against unlawful or improper use of e-mail, including attacks on our systems.
Online enquiries
If you make any enquiry via the online enquiry facility on our website, the information we collect, such as your name, e-mail address and your status, will be used to answer your enquiry. We may cross reference the information you provide with information held on our systems to ascertain the most appropriate person to handle your enquiry and may hold this information for future analysis or reference purposes.
Site tracking information
There are a number of ways in which we may capture information about your actions while you are browsing our website. We may collect server log data and we may use third party tracking. We may use the data collected, which may include your IP address, the browser and operating system you have used, the time of day you visited, pages you viewed and search requests made. This generic information may be collected using cookies. We do not and will not link any information we may collect on our website with any of your Personal Information.
How to make a complaint
We hope that you are happy with our service and that we can resolve any issues or complaints that arise. Please get in touch with us if you have any concerns. The UK’s Data Protection Act 2018 also gives you the right to lodge a complaint with the Information Commissioner’s Office.
Get in touch
If you have any questions about this Privacy Statement or the information we hold about you, please contact us via e-mail or speak with Richard Petts, our Compliance Director, or Colin Worbey, our Managing Director.
For further details of your rights under the UK’s Data Protection Act 2018 please contact the Information Commissioner’s Office.
